CONSTRAINTS IN WAITING TIME OF HOSPITAL PHARMACY SERVICES

Authors

  • Linda Miftahul Jannah Darmo Hospital, Surabaya, Indonesia.
  • Eka Nurul Hidayah Puspa Seruni Department of Health Policy and Administration, Faculty of Public Health, Universitas Airlangga, Indonesia.
  • Thinni Nurul Rochmah Department of Health Policy and Administration, Faculty of Public Health, Universitas Airlangga, Indonesia.

Keywords:

Theory of constraint, Waiting time of pharmaceutical services

Abstract

Background: Waiting time in hospital pharmacy service remains to be an issue that needs to be solved. Some constraints need to be analysed to get a better insight about the factors involved in these constraints. 

Objective: To analyze the factors affecting the waiting time in pharmacy services using the Theory of Constraint (TOC). 

Methods: This was an observational study which was conducted by following the hospital pharmacy service in 133 drug prescriptions and 19 compounded drug prescription processes. 

Results: The constraint that caused the preparation time took so long and caused the delay to happen are the man, material, method, machine, and time constraints. 

Conclusion: Based on the analysis of the pharmacy installation service path, the implications that can be used are to finish the revision of the operational standard procedures, add the procurement of blender machines and sealing machines in the next year’s budget plan, prepare a training plan for the pharmacy technicians, and improve the hospital management information system.

Downloads

Download data is not yet available.

Downloads

Published

2020-08-18

Issue

Vol 23 Suppl 1 (2020)

Section

Research article

License

All authors agree that the article, if editorially accepted for publication, shall be licensed under the Creative Commons Attribution License 4.0 to allow others to freely access, copy and use research provided the author is correctly attributed, unless otherwise stated. All articles are available online without charge or other barriers to access. However, anyone wishing to reproduce large quantities of an article (250+) should inform the publisher. Any opinion expressed in the articles are those of the authors and do not reflect that of the University of Malaya, 50603 Kuala Lumpur, Malaysia.