K, K.; S, D. ANTECEDENTS OF CUSTOMER LOYALTY : DOES SERVICE QUALITY SUFFICE?. Malaysian Journal of Library and Information Science, [S. l.], v. 16, n. 2, p. 95–113, 2017. Disponível em: http://jummec.um.edu.my/index.php/MJLIS/article/view/6701. Acesso em: 19 dec. 2024.